Contact support
Public address: support@isekaibonds.com. Include app version, Android device, language, affected step and expected result.
Never attach an API key, password, backup secret, full private conversation or unnecessary personal data.
Before writing
- Restart the app and check free storage.
- Record the exact reproduction steps.
- For avatars, state the VRM format without sending the file unless needed.
- For backups, test a copy and always preserve the original.
AI, voice and local models
For cloud providers, first check service status, limits, key and possible charges. For a local model, state the GGUF filename, size and available memory without sending the model.
Report an AI response
Use the in-app reporting feature for a problematic AI response instead of emailing the full conversation. Only the selected message and the information described in the Privacy Policy are transmitted to api.isekaibonds.com.
Google Play purchases
For a purchase, share only the status shown by Google Play and an order identifier if support requests it in a private exchange. Never send banking data.
Pro is a one-time purchase. Google Play handles payment, order history and refund requests under its displayed rules.
Response availability
For help, email support@isekaibonds.com with your app version and device. Support responds as availability permits.